How can I place an order?

Add items you wish to buy to the cart.

When you've finished adding items to the cart, tap the Shopping Cart icon.

Fill in your information and add your address details.

Choose a payment method.

Tap Complete Order.

When will my shipment arrive?

When the order status is Shipped, you will be receiving your shipment based on your location:

- Orders in Riyadh, within 48 hours.

- Orders inside Saudi Arabia, within 8 days.

- Orders outside Saudi Arabia, within 10 days.

What are the shipping companies cooperating with us? and how can I contact them?

We cooperate with multiple shipping companies including our own:

Lovica Mandob

SMSA 

What are the fees for Shipping? How can I get free shipping?

19 SAR Inside Saudi Arabia, Free shipping will be on orders above 299 SR.

29 SAR Outside Saudi Arabia, Free shipping will be on orders above 500 SR.

What are the fees for Cash On Delivery? and how can I avoid it?

Cash On Delivery fee is (28 SR) which is an extra fee added to the total of your order in which you will have to pay if you do not prefer online payment.

To avoid COD fee: You can choose paying with Credit card (VISA, MADA) or Apple Pay.

what payment methods do you accept?

- Cash On Delivery.

- Credit/ Debit Card (VISA, MADA).

- Apple Pay.

Is the products and perfumes in Lovica are original?

Yes, all products and perfumes in Nice one are 100% original , You can find us in MAROOF which is approved by the Ministry of Commerce and Investment. Check the link: 

Does Nice one warranty cover devices?

Yes, all the devices have a lifetime warranty as long as you keep the the original invoice and the malfunction is not due to misuse.

What kind of products I can not return or replace?

All products that have been opened will not be returned or replaced.

When will the product be available?

There is no particular date for products' availability. To check the availability, you can add the product to your favorites and you will be notified as soon as the product is available both on the website and the application.

How can I track my order?

You can track your order via our website or application by clicking My Account > My Orders > choose the order > Track Order > Order History.